Frequently Asked Questions

General

Traitware uses Two-Factor Authentication to secure each individual client.  The two factors that it utilizes for securing each user’s identity are 1) each user’s mobile device equipped with the Traitware Mobile App, and 2) the cloud-hosted Traitware Authentication Server.  Traitware’s authentication is incredibly effective against malicious attacks and identity theft by a magnitude greater than conventional username and password systems.

Pricing and Payments

Refunds typically take 5-10 business days to be processed and refunded to your account.

If you have already purchased a yearly subscription, and you are not satisfied with the product, we can issue you a pro-rated refund based on the amount of time after your trial period expired.  Contact support@traitware.com to get your refund process started.

Every user begins with a 30-day free trial account of our software.  During this period, they are given unlimited access and usage of the service and the ability to cancel service.  After the 30-day trial, the user will choose a pricing plan detailed at the bottom of this page.