FAQs


I was setting up my device, but I got an error when trying to complete registration.

If you receive an error during registration, there are few steps to complete to make sure that there is not an issue. Make sure you are using a valid registration code Registration codes typically expire 24 hours after your registration email is sent Make sure that your device is on the approved list We do […]


How does your pricing model work?

Every user begins with a 30-day free trial account of our software. During this period, they are given unlimited access and usage of the service and the ability to cancel service. After the 30-day trial, the user will choose a pricing plan detailed on this page.


What if I need to be issued a refund?

If you have already purchased a yearly subscription, and you are not satisfied with the product, we can issue you a pro-rated refund based on the amount of time after your trial period expired. Contact support@traitware.com to get your refund process started.


How long does it take before I receive my refund in my account?

Refunds typically take 5-10 business days to be processed and refunded to your account.


My phone was lost/replaced, and I now have a new phone. How do I get back into my WordPress site with TraitWare?

If you have lost or replaced your phone and are the only account owner, please contact us at support@traitware.com to request a new activation code. If you have another Account Owner, please ask them to sign in and choose Resend Activation Email under your user row.


I was activating my account with TraitWare, but when I scanned the QR in the initial Account Setup window, it denied me access. What do I do now?

Please make sure that you have selected ‘QR Scan’ from the options at the bottom menu within your mobile app. If you try to use ‘Login with QR Code’, it will not work.


I am activating my TraitWare account, and I have sent an activation email to my email address, but I haven’t received any emails. What should I do?

If you have waited a few minutes, and checked your spam folder, and you still have nothing, select resend email from the same screen as before. If you do not receive an email still, please contact support@traitware.com.


How secure is the TraitWare authentication system?

TraitWare uses Two-Factor Authentication to secure each individual client. The two factors that it utilizes for securing each user’s identity are 1) each user’s mobile device equipped with the TraitWare Mobile App, and 2) the cloud-hosted TraitWare Authentication Server. Traitware’s authentication is incredibly effective against malicious attacks and identity theft by a magnitude greater than […]


Is the TraitWare Authentication app supported on both iOS and Android?

Yes. You can download TraitWare Authentication with iOS (10.0+) and Android (6.0+).


Does my 30-day trial period start when I initially sign up for my TraitWare account, or do I get 30 days for each customer I add?

Your 30-day TraitWare account trial starts when you sign up for your account. Your account customers are all associated to the initial account signup, and therefore will not be given their own 30 day trials.

X
wpChatIcon