How do you protect the information sent from the TraitWare mobile device App to the authentication server?

We require certificate pinning between the phone app and the authentication server. [Pinning is the process of associating a host with their expected X509 certificate or public key.]  Once a certificate or public key is known or seen by a host, the certificate or public key is associated or ‘pinned’ to the host. The integrity […]

What are the two+ factors in Passwordless MFA?

We deliver up to five factors of authentication, with four of them being completely transparent to the user: Physical possession of the mobile device that the TraitWare authenticator app is installed on. We use patented behavioral metrics to create a rotating ‘device signature’ that locks out the user if the device is tampered with (through […]

Does the TraitWare solution require SSO?

We use auth standards of SAML 2.0, OIDC, and OATH along with a Windows agent and a PAM module for integration to applications, Windows endpoints, and for Linux SSH/SFTP. This allows us to either sit in front of an existing IAM (SSO) solution or act as the IDP. We can also go to the service […]

Does TraitWare support event-based or time-based MFA?

We use a different methodology that delivers up to 5 factors of authentication per login request, of which 4 are transparent to the user. One of the factors is a rotating key; another is an OTP that can only be used from the authenticator with its device-bound crypto. So we use both an OTP and […]

I was setting up my device, but I got an error when trying to complete registration.

If you receive an error during registration, there are few steps to complete to make sure that there is not an issue. Make sure you are using a valid registration code Registration codes typically expire 24 hours after your registration email is sent Make sure that your device is on the approved list We do […]

How does your pricing model work?

Every user begins with a 30-day free trial account of our software. During this period, they are given unlimited access and usage of the service and the ability to cancel the service. After the 30-day trial, the user will choose a pricing plan detailed on this page.

What if I need to be issued a refund?

If you have already purchased a yearly subscription, and you are not satisfied with the product, we can issue you a pro-rated refund based on the amount of time after your trial period expired. Contact support@traitware.com to get your refund process started.

How long does it take before I receive my refund in my account?

Refunds typically take 5-10 business days to be processed and refunded to your account.

How do I recover my account if I lose or replace my phone?

How do I recover my account if I lose or replace my phone? If you have lost or replaced your phone and are the only account owner, please contact us at support@traitware.com to request a new activation code. If you have another Account Owner, please ask them to sign in and choose Resend Activation Email […]

I was activating my account with TraitWare, but when I scanned the QR in the initial Account Setup window, it denied me access. What do I do now?

Please make sure that you have selected ‘QR Scan’ from the options at the bottom menu within your mobile app. If you try to use ‘Login with QR Code’, it will not work.

I am activating my TraitWare account, and I have sent an activation email to my email address, but I haven’t received any emails. What should I do?

If you have waited a few minutes, and checked your spam folder, and you still have nothing, select resend email from the same screen as before. If you do not receive an email still, please contact support@traitware.com.

How secure is the TraitWare authentication system?

To secure each individual’s identity TraitWare utilizes 1) the user’s mobile device equipped with the TraitWare Mobile App, and 2) the cloud-hosted TraitWare Authentication Server. Traitware’s authentication is incredibly effective against malicious attacks and identity theft by a magnitude greater than conventional username and password systems.