How does your pricing model work?
Every user begins with a 30-day free trial account of our software. During this period, they are given unlimited access and usage of the service and the ability to cancel the service. After the 30-day trial, the user will choose a pricing plan detailed on this page.
What if I need to be issued a refund?
If you have already purchased a yearly subscription, and you are not satisfied with the product, we can issue you a pro-rated refund based on the amount of time after your trial period expired. Contact support@traitware.com to get your refund process started.
How long does it take before I receive my refund in my account?
Refunds typically take 5-10 business days to be processed and refunded to your account.
How do I recover my account if I lose or replace my phone?
How do I recover my account if I lose or replace my phone? If you have lost or replaced your phone and are the only account owner, please contact us at support@traitware.com to request a new activation code. If you have another Account Owner, please ask them to sign in and choose Resend Activation Email […]
I was denied access when scanning the QR code during account activation. What should I do now?
Please make sure that you have selected ‘QR Scan’ from the options at the bottom menu within your mobile app. If you try to use ‘Login with QR Code’, it will not work.
I am activating my TraitWare account, and I have sent an activation email to my email address, but I haven’t received any emails. What should I do?
If you have waited a few minutes, and checked your spam folder, and you still have nothing, select resend email from the same screen as before. If you do not receive an email still, please contact support@traitware.com.
How secure is the TraitWare authentication system?
To secure each individual’s identity TraitWare utilizes 1) the user’s mobile device equipped with the TraitWare Mobile App, and 2) the cloud-hosted TraitWare Authentication Server. Traitware’s authentication is incredibly effective against malicious attacks and identity theft by a magnitude greater than conventional username and password systems.
Is TraitWare supported on both iOS and Android?
TraitWare is supported on both iOS and Android, Yes. You can download the TraitWare authentication app with iOS (10.0+) and Android (6.0+).
Does my 30-day trial period start when I initially sign up for my TraitWare account, or do I get 30 days for each customer I add?
Your 30-day TraitWare account trial starts when you sign up for your account. Your account customers are all associated with the initial account signup, and therefore will not be given their own 30-day trials.